Return exchange policy
We guarantee that every product we sell will be as pictured and described and will be free from defect. If you or your customer receives an item that does meet not this guarantee, we will issue you a full refund or provide a replacement.
15-Day Return Policy (from date of receipt)
Our online platform offers our full range of product and we will endeavor to provide the same high level of delivery service and customer support as always, along with our free & easy returns policy. To help ease any concerns, we have extended the existing returns policy to 15 days. (as of 31.05.2020)
Two ways to return the products
Pick up: In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
Self-Ship: If we don’t offer a pick up at your location, we will credit the shipping costs provided the product meets the terms and conditions of the return policy. The reseller should share the scanned copy of the courier receipt via email for validation.
- We are unable to accept returned garments which have been worn, washed, or have had labels and tags removed.
- We are unable to accept return/refund for Gift card and downloadable products.
- Exchanges are possible for an alternate color or size. This is subject to availability and a refund will be processed if we aren’t able to fulfill your exchange request.
- Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact.
- Panties, lingerie sets that include a panty are final sale and not eligible for return.
Still can’t find the answer to your query? Don’t hesitate to get in touch with us! Just drop us your message at firstname.lastname@example.org