CUSTOMER CONDUCT & ACCEPTABLE USE POLICY
1. PURPOSE AND SCOPE
Snazzyway Dropshipping (“Snazzyway”, “we”, “us”), operating at snazzywaydropshipping.com, expects every customer and visitor to treat our team and other users with respect. This policy sets out the conduct we require, what we do when it is breached, and how you can ask us to review a decision.
It applies to every person who visits our website, creates an account, places an order or contacts us by phone, email, chat, social media or any other channel (“you”). By creating an account, placing an order or using our services, you agree to follow this policy together with our Terms of Service and Privacy Policy.
2. OUR STANDARDS
We are glad to help with orders, deliveries, returns and account questions, and we ask that you:
- Speak and write to our staff politely, even when you are unhappy with a product, delay or decision.
- Give accurate information about your identity, orders and payments.
- Raise complaints through our support channels so we can look into them properly.
- Allow our staff to end a conversation that has become abusive.
3. PROHIBITED CONDUCT
The following are breaches of this policy, whether they happen by phone, email, chat, social media, review platforms or any other channel.
Conduct Toward Our Staff and Other Users
- Abusive, insulting, obscene or demeaning language.
- Threats of violence, harm, legal action made in bad faith, or damage to a person's reputation or property.
- Harassment, including repeated or excessive contact after we have asked you to stop.
- Discriminatory remarks based on gender, religion, caste, race, nationality, disability or any other personal characteristic.
- Shouting, intimidation or deliberately disrupting our support lines.
- Publishing staff members' personal details or posting defamatory statements about them.
Misuse of Our Website and Services
- Providing false, stolen or misleading identity or payment details.
- Abusing refund, return or chargeback processes, or placing orders with no intention of accepting delivery.
- Using automated tools to scrape, overload or interfere with the website.
- Trying to gain unauthorized access to accounts, systems or data.
- Using our services for any unlawful purpose.
4. CALL HANDLING AND RECORDING NOTICE
Calls to our support lines may be recorded and monitored for quality, training and dispute resolution, and we will tell you at the start of the call if recording is in use. By continuing the call, you consent to this. Recordings and written notes of calls, emails and chats may be used as evidence when we review conduct under this policy.
Our staff are trained to give one polite warning when a caller becomes abusive. If the behavior continues, or is serious from the start, the staff member may end the call without further notice and report it to management.
5. ENFORCEMENT
We decide on action case by case, based on how serious the conduct was, whether it has happened before, and the evidence we hold. Depending on the circumstances, we may:
- Give a verbal or written warning.
- Limit the channels through which you can contact us, for example email only.
- Suspend your account while we investigate.
- Cancel pending orders and terminate your account.
- Refuse future orders or registrations.
- Report conduct to the police or other authorities where it involves threats, harassment or a suspected offence.
Snazzyway may terminate an account immediately and without a prior warning for serious breaches, including threats of violence, sustained abuse of staff, discriminatory abuse, fraud or unlawful activity. Terminating an account does not affect any rights or obligations that arose before termination.
6. AFTER TERMINATION
When an account is terminated, we will send a written notice by email to the address on the account, stating the date of termination and the reason in brief.
- Access: You will lose access to your account and any saved details from the termination date.
- Open Orders: Orders already shipped will be delivered under our normal returns terms. Orders not yet shipped will be cancelled and refunded.
- Refunds: Any amount paid for cancelled orders or unused credit will be refunded to the original payment method within [7–10] business days, unless it is subject to a dispute or deduction allowed under our Terms of Service.
- Outstanding Payments: Any amount you owe remains payable. We may recover it through lawful means.
- Your Data: You may request a copy of your order history within [30] days by writing to [support email]. After that, we keep and delete data as described in our Privacy Policy, and we may retain records needed for legal, tax or dispute purposes.
- New Accounts: Creating a new account to get around a termination is a further breach of this policy.
7. REVIEW AND APPEAL
If you believe a decision under this policy was made in error, write to [appeals email] within [14] days of receiving our notice. Include your name, account details and the reasons you want the decision reviewed, along with any supporting information.
A senior member of management who was not involved in the original decision will review your request and reply in writing within [10] business days. That decision is final, although it does not limit any rights you have under applicable law.
We do not reopen reviews by phone. Please keep all communication about a review in writing so that both sides have a clear record.
8. GENERAL
Changes: We may update this policy from time to time. The version on our website, with its effective date, is the current one. Continued use of our services after an update means you accept it.
Relationship with Other Terms: This policy works alongside our Terms of Service and Privacy Policy. If they conflict on conduct or termination, this policy applies.
Waiver: Not enforcing any part of this policy on one occasion does not waive our right to enforce it later.
Governing Law: This policy is governed by the laws of India. Courts at Haldwani, Uttarakhand have exclusive jurisdiction over any dispute arising from it, subject to any rights you have under consumer protection law.